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Trade Account
How do I join the trade account program?
Joining is simple. Head to our Register a Trade Account page on our website (or click here for quick access), fill out the form, and we’ll get back to you within 1–2 business days.
What are the benefits of a trade account?
With a trade account, you’ll enjoy:
- Exclusive wholesale pricing
- Priority support from our team
- Full access to our complete fabric and product range
- A faster, streamlined online ordering process
- Dedicated service designed specifically for trade professionals
How long does approval take?
Most trade accounts are approved within 1–2 business days. If we need additional details, we’ll get in touch with you directly.
Is there a minimum order requirement for trade accounts?
We don’t set strict minimums, but trade accounts are designed for installers, retailers, and professionals placing regular or bulk orders.
Are trade accounts Australia-wide?
Yes, we accept trade accounts from professionals across Australia and deliver nationwide.
Can multiple team members use the same account?
Yes, you can have multiple users from your business accessing the same trade account for ordering and support.
Ordering
Can I place an order without being a trade customer?
No. All orders require a registered and approved Trade Account. Once approved, you’ll have full access to pricing, products, and online ordering.
How do I place an order online?
Placing an order is simple:
- Head to the Order menu and choose the product you’d like to order (e.g., Curtains – Sheer or Blockout).
- Select your options and customisations, then add the product to your cart.
- Repeat the process to add more products if required.
- When ready, go to Checkout and process your order securely.
Can I use my own courier for collection?
Yes. If you’d prefer to arrange your own freight, let us know when placing the order, and we’ll prepare it for pickup.
How do I know my order went through?
You’ll receive an order confirmation email as soon as your order is placed. Once production is complete and your order is shipped or ready for pickup, you’ll receive a second email with tracking or pickup details.
Can I order custom sizes or specifications?
Yes. All blinds and curtains are made-to-measure. Just select your measurements and customisation options when ordering online.
Do you supply hardware and accessories with orders?
Yes. Tracks, brackets, chains, and other required hardware are supplied with your order unless otherwise specified.
What if I enter the wrong measurements?
Orders are manufactured based on the measurements you provide. Please double-check all details before placing an order. If you realise a mistake, contact us immediately within 24 hours to see if adjustments can be made.
Can I get assistance with placing an order?
Yes. Our support team is available to guide you through the ordering process or answer any technical questions before you submit.
Payments & Invoicing
What payment methods do you accept?
We accept all major credit and debit cards, direct bank transfers, and invoicing for approved trade accounts.
Will I receive a tax invoice?
Yes, every order includes a GST-compliant tax invoice, which is sent to you by email once the order is confirmed.
Do you offer credit terms?
Yes. Most of our trade accounts are set up on credit terms. Contact our accounts team to discuss eligibility and get started.
Are your prices inclusive of GST?
No. All prices shown on our website are exclusive of GST. GST will be calculated and added at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, direct bank transfers, and invoicing for approved trade accounts.
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